Question: What it the advantage of using "Big Name" alarm company over a local company? | Alarms Phoenix

Big Name Alarm Company vs. Local Company

Posted on May 5th, 2009 3 comments

When choosing an alarm company one of the biggest misperceptions is that the bigger the company the better the service. However, if you read actual customer reviews you will find that this is often not the case. Click on the links below to see what customers are saying about various national alarm companies.




REVIEWS
ADT Security
APX Alarms
Brinks Home Security
Firstline Security
Monotronics
Pinnacle Security
Protection One
More National Company Reviews

3
Security Company Says:
March 20th, 2012 at 11:59 am
I work for a local security company who deal in alarm response and we take customer service very seriously, being as we are only small and still trying to get to the top we always take the clients need and satisfaction in to account at all times. Even if we were to become a large company we will always maintain the same level of customer service!
2
Steve Says:
May 8th, 2010 at 4:12 pm
I used to work for ADT and saw first hand the number of complaints there were. Most of the time management was trying to find a reason not to have to take care of the customer and just cover their own butts.
1
Stuart Says:
March 6th, 2009 at 4:40 pm
I used to work for one of the largest alarm companies in the US and their customer service was horrrible. When a company gets really big the customer service suffers greatly because it becomes like a government organization. Too much “red tape” and too many employees who are just collecting a pay check.

There are also local companies that are horrible so make sure you do some research before signing up with any company. I would definitely recommend checking the company out on the BBB website. The BBB now has a grading system. Stick with a company that has an A- score or higher.